1. Shipping time is customarily 1-2days. Busy season allows 1 week. Rush order can ship out next day. 2. Metalware, vase filler, small gift items can be shipped by FedEx Ground.
3. We cannot ship most of our big size glassware ceramic containers via FedEx Ground or the post office. We ship most of our glassware ceramic containers via truck (common carrier – not FedEx Ground). For the small items such as votive cups, cubes are small and can be shipped via FedEx Ground, while other items must be shipped via truck (common carrier). We also ship some special pre-packed items via FedEx Ground such as our Eiffel Tower Vases, Trumpet Vases, and Glass Cloches.
4. If the items must be shipped via truck, they can be shipped to home business, but there is an extra charge for residential delivery. This charge varies by carrier (approximately $65). Customers may choose to have their order delivered to a different (commercial) address to avoid these charges.
5. The most economical way for customer order amount $300 and up is to ship via truck because minimum truck shipping charge is $65.00. Order amount less than $300.00 will make the shipping charge percentage high. We will call customer for an order charge percentage exceed 40%. For a must be shipped via truck order, we will usually advise customer increase order amount to exceed $300.00 to qualify for the freight allowance.
6. We don’t deliver for local customers. We welcome local customer pick up order at our warehouse. In order to save customers time, customers can place order in advance. We will make customers order ready before customers pick up.
7. According FedEx Ground policy, all the regular shipments of FedEx Ground are not signature required unless you indicate and pay extra money ($3.50 per package) when you place a order for a special signature required shipment.
8. We don’t ship customer order via express shipping such as Overnight,Second Day Air etc.