1, We are proud to stand 100% behind our products. Your satisfaction is always our top priority and we pride ourselves in 100% satisfaction Return and Exchange Policy. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction. Please note that all returns require a purchase order Number and a authorization by ABC sales manage. Unauthorized returns are subject to 15% restocking fee and we do not accept returns on customized products. Refunds will only be made to the original payment within 7 days of our receipt of the return.
2, For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. All charges related to the return of items to ABC Glass, Inc. are the responsibility of the customer unless the item was defective or damaged in transit, you received the wrong item. We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
3, If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included. For your protection, insured for the full value and safely wrapped to prevent shipping damage.